Terms of Service

Policies that apply to your account and use of this site

Last revised on June 1st, 2019, effective as of June 1st, 2019

These Terms of Service are a contract between you and WPSupportly (a division of Offshorly Ltd and referred to in these Terms of Service as “WPSupportly”, “us”, “we” or “our”), the provider of the WPSupportly website and the services accessible from the WPSupportly website (which are collectively referred to in these Terms of Service as the “WPSupportly Service”).

You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the WPSupportly Service. In these Terms of Service, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.

Your Account

Your account must be registered by a human. Accounts registered by "bots" or other automated methods are not permitted. Additionally, you must be 16 years of age or older.
Registration Information.
You must provide a valid permanent email address, along with any other information required by WPSupportly during the registration process. One person or legal entity may not maintain more than one free account.
You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy.
You may not use the WPSupportly Service for any illegal or unauthorized purpose. You must not, in the use of the WPSupportly Service, violate any laws in your jurisdiction, including, among other things, by:
    - distributing any virus, time bomb, trap door, or other harmful or disruptive computer code, mechanism or program;
    - covering or obscuring any notice, legend, warning or banner contained on the WPSupportly Service;
    - interfering with or circumventing any security feature of the WPSupportly Service or any feature that restricts or enforces limitations on use of or access to the              WPSupportly Service;
    - infringing or violating the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity being obscene, offensive, pornographic, fraudulent, deceptive, defamatory, threatening, harassing, abusive, slanderous, hateful, or causing embarrassment to any other person as determined by WPSupportly in its sole discretion; or deliberately misleading anyone as to your identity, impersonating another, or falsely identifying the source of any information.

Payment, Refunds, Upgrading and Downgrading

A valid credit card is required for paying accounts unless your company pays for services annually, in which case payment via check or bank transfer is acceptable.

The WPSupportly Service is billed in advance in accordance with our pricing schedule. There will be no refunds or credits for partial months of service, annual payments, or refunds for months unused with an open account, except in the case of our 30-day money back guarantee (see below). In order to treat everyone equally, no exceptions will be made.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you will be responsible for payment of all such taxes, levies, or duties. You agree to pay for any taxes that might be applicable to your use of the WPSupportly Service or payments made by you in connection with your use of the WPSupportly Service.

30-day money back guarantee

If for any reason, you are unhappy with your WPSupportly purchase, we do offer a 30-day money back guarantee. If you decide not to use WPSupportly in your business within 30 days from your first payment, you may request a full refund. This applies to both annual and monthly subscriptions.

Violation of these Terms of Service

We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting Users who violate the Terms of Service. You acknowledge that WPSupportly has no obligation to prescreen or monitor your access to or use of the WPSupportly Service or any information, materials or other content provided or made available through the WPSupportly Service, but has the right to do so. You hereby agree that WPSupportly may, in the exercise of our sole discretion, remove or delete any data, accounts or other content that violates these Terms of Service or that is otherwise objectionable.


You are solely responsible for properly canceling your account. An email or phone request to cancel or make changes to your account is required.

Any cancellation of your account will result in the deactivation or deletion of your account, and the removal of all content in your account. This information can be restored by request of the Account Owner to WPSupportly for a 14-day period. Cancelled accounts cannot be recovered or restored from WPSupportly following this 14-day period. Please be aware that we may for a time retain residual account information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as possible after you communicate that intention to us.

Cancellations will take effect immediately. If you wish to continue using your account through the end of a billing cycle, please do not cancel until the billing cycle is completed.


WPSupportly, in its sole discretion, has the right to suspend or terminate your account if you breach these Terms of Service. Any termination of your account will result in the deactivation or deletion of your account, denied access to your account, and the removal of all content in your account.
Modifications to the WPSupportly Site and Prices

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the WPSupportly Service (or any part thereof) with or without notice. However, we will make our very best efforts to notify customers of any upcoming system maintenance and/or service disruptions.

Prices of all WPSupportly Service plans are subject to change. If WPSupportly does for any reason have to remove the plan you are on or require an upgrade to a current plan, we will provide you with at least six (6) months notice via email.

We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the WPSupportly Service.

We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of these Terms of Service at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes (as determined in our sole discretion) by email.

If any future changes to these Terms of Service are unacceptable to you or cause you to no longer be in compliance, you must immediately stop using the WPSupportly Service. Your continued use of the WPSupportly Service following any revision to this Agreement constitutes your complete acceptance of any and all such changes. Any new features that augment or enhance the current WPSupportly Service, including the release of new tools and resources, will be subject to these Terms of Service.
Intellectual Property and Content Ownership

We claim no ownership rights over the content submitted or created exclusively by you in your WPSupportly Service account. Any content that is yours remains yours. These Terms of Service do not grant us any licenses or rights to your content except for the limited rights needed for us to provide the WPSupportly Service to you.

Similarly, any reporting data we collect from your use of the WPSupportly Service remains yours. By using the WPSupportly Service you agree that we can use this data to provide the WPSupportly Service to you, and you also agree that as long as the data is anonymized and does not identify you, we can combine this data with the anonymized data of other companies to provide benchmarking, public reports or to otherwise use it to provide the WPSupportly Service.

The contents of the WPSupportly Service are copyrighted. WPSupportly, and the WPSupportly logos, are trademarks of WPSupportly and may not be used without our express written permission. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission. You do not acquire any ownership rights by using the WPSupportly Service.

Account Access

In some cases, it is necessary for WPSupportly employees to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing WPSupportly employees to access your account if necessary, in order to be helpful. If you wish to receive assistance without granting permission to your account, please specify as much in your communication with our support team and those requests will be honored to the extent possible.


You agree to indemnify and hold WPSupportly, its parents, subsidiaries, affiliates, officers, partners and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the WPSupportly Service, use of your account by any third party, your violation of these Terms of Service, or any infringement by you or any third party using your account.


The WPSupportly Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. WPSupportly is a distributor and not a publisher of the content supplied by third parties; as such, WPSupportly exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the WPSupportly Service. Without limiting the foregoing, WPSupportly specifically disclaims all warranties and representations in any content transmitted on or in connection with the WPSupportly Service or on sites that may appear as links on the WPSupportly Service, or in the products provided as a part of, or otherwise in connection with, the WPSupportly Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by WPSupportly or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, WPSupportly does not warrant that the WPSupportly Service will be uninterrupted, uncorrupted, timely, or error-free.

Limitation of Liability

WPSupportly will not be liable for any indirect, incidental, special, exemplary or consequential damages, lost profits, lost data, or business interruption, in any way whatsoever arising out of the use of, or inability to use, the WPSupportly Service, whether or not WPSupportly is advised of the possibility of such damages. You acknowledge and agree that WPSupportly’s maximum liability to you will not exceed the amount you have paid WPSupportly in the ninety (90) days immediately preceding the date on which you first assert a claim.

To the fullest extent permitted by law, these disclaimers and limitations of liability apply to any and all damages or injury whatsoever caused by or related to use of, or inability to use, the WPSupportly Service under any cause or action whatsoever of any jurisdiction, including, without limitation, actions for breach of warranty, breach of contract or tort (including negligence).
Jurisdiction and Venue

These Terms of Service and any controversy, claim or dispute arising under or related to these Terms of Service will be construed, pursued and resolved in accordance with and will be governed by the laws the United Kingdom without regard to its conflicts of laws provisions. You irrevocably consent to the exclusive jurisdiction of the courts of England in connection with any action or dispute arising between the parties under or in connection with these Terms of Service.


If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service to be unenforceable, the remainder of these Terms of Service will continue in full force and effect. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by an authorized representative of WPSupportly. WPSupportly will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. WPSupportly operates and controls the WPSupportly Service from its offices in the United Kingdom. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the WPSupportly Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms of Service (which include and incorporate the WPSupportly Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and WPSupportly concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.